Privacy policy

PRIVACY POLICY

Effective Date: August 21, 2026

At Arbanae, accessible across the United Arab Emirates (UAE), the privacy of our visitors and customers is one of our main priorities. This Privacy Policy outlines the types of personal data we collect, how it is used, and how we protect your information when you shop with us, in accordance with applicable UAE consumer protection and data standards.

1. Information We Collect

When you visit or place an order on our store, we collect details necessary to process your transaction and deliver products:

  • Personal Details: Full Name, delivery address, city, and phone number (required for shipping updates and Cash on Delivery verifications).

  • Contact Data: Customer email address (arbanae.com@gmail.com) used for order invoices, tracking links, and customer support.

  • Device & Usage Data: Information collected automatically when you browse our website, including IP address, browser type, time zone, and interaction behavior via cookies.

2. How We Use Your Information

We use your personal data to ensure smooth store operations and order execution:

  • Order Processing & Delivery: To dispatch packages to your address in the UAE and handle Cash on Delivery (COD) order management.

  • Customer Communication: To send order confirmations, tracking information, and respond to queries via email or phone/WhatsApp.

  • Marketing & Analytics: To optimize store performance and present relevant product ads through advertising platforms (including Facebook, TikTok, Instagram, and Google Ads) and tracking tools such as Google Tag Manager.

  • Security: To screen incoming orders for potential risk or fraudulent activity.

3. Tracking Technologies & Cookies

Arbanae uses standard browser cookies and analytics scripts to enhance browsing experience, remember shopping cart items, and analyze site traffic. You can choose to disable cookies through your personal browser settings, though some website features may not function as intended.

4. Data Sharing & Third Parties

We only share essential customer information with trusted third parties required to run our e-commerce operations:

  • E-Commerce Hosting: Our store is powered by Shopify, which securely handles customer data infrastructure and checkout operations.

  • Courier & Logistics Services: Delivery details (Name, Address, Phone Number) are shared strictly with local UAE delivery partners for order fulfillment and COD collection.

  • Analytics & Ads: Non-sensitive operational data is used with advertising networks to improve customer experience and campaign delivery.

5. Data Retention

When you place an order through Arbanae, we retain your order details for record-keeping and fulfillment history unless you request us to erase this data.

6. Contact Information

If you have questions regarding this Privacy Policy or wish to make updates to your personal information, please contact us:

  • Store Name: Arbanae

  • Support Email: arbanae.com@gmail.com

  • Region: United Arab Emirates (UAE)